On The Day of Your Appointment

Please plan on arriving at least 15 minutes prior to your treatment time. If it is your first visit we will have some paperwork for you to fill in. For the comfort, safety, and serenity of all our clients, please turn off cell phones and pagers. For safety reasons, please make arrangements for toddlers and small children.

Cancellation policy

Should you need to cancel or reschedule your appointments, please notify us at least 24 hours in advance of your treatment time to avoid a cancellation fee. No-shows and/or cancellations made within 24 hours will be charged in full.


Gratuity is not included for spa services and is greatly appreciated. For your convenience, a gratuity will be added to the invoice at the completion of your treatment. Tipping envelopes for cash gratuities are provided at the front desk, or you may add gratuity onto your credit card. 

Gift Certificates

Encore Medspa Gift Certificates are available in any denomination and make the perfect gift.